Hotel Am Steinplatz, Autograph Collection

Overall, the hotel staff were friendly. I was quite disappointed with the breakfast at the hotel. The cereal was stale. I tried two types and neither was crispy. I think it was most likely due to the way they were stored/presented in big bowls without cover. I also ordered the royal eggs Benedict. The eggs were totally cold. The vegetables (mushrooms and tomatoes) were very salty on both days. The room is small. The pillows on the bed were too soft. I called the front desk and asked for a firm pillow (granted a bit late, around 11pm at night) and they didn’t have an alternative option as the housekeeping department has left. I couldn’t sleep well at all. The pillows keep getting flat and do not provide any neck support. The AC control was not functioning so well. I feel like the temperature was not really changing much despite I tried to turn the dial. The mobile key in the Bonvoy app never worked. I did ask front desk to resend the key digitally and it still didn’t work. As for the items in the room, the kettle lid was loose. When you pour water out, the lid also will fall out which is not safe for handling hot water. Also, it would be better if there were shower caps or cotton pads as most hotels do have them. I’ve stayed at many of the luxury collection hotels within the Marriott brand, for example, most recently in Budapest. I’ve had much better experience in the past trips. The Steinplatz hotel is beautiful and I do wish my stay were more pleasant. I also submitted my feedback to the hotel and received no response at all.

Had a lovely 4 night stay for a leisure trip. The standard room was spacious and fitted out to a very high standard. Spotlessly clean and pleased that we could open the windows as we like some fresh air. We opted for the breakfast at a discounted rate if booked in advance and we were not disappointed. The a la carte options were beautifully cooked and we were looked after so well by all the team. All the staff we encountered were super helpful and so friendly. The guys in the bar were great and made it feel like a home from home. I managed to spill a drink in our room and despite it being late in the evening housekeeping arrived in less than 5 minutes and the sheets were replaced. Top class service. The hotel is a short walk from the subway and the area around Sauvigny Platz had good restaurants and cafes and felt very safe at night. Thank you to all the staff for making our stay such a good one.

We had a stay here for 4 days and it was a wonderful time. The hotel is placed in a perfect corner away from the hustle and bustle of the main strip, but still within walking distance of all the main attractions and plenty of local eateries. Breakfast was a treat every morning and the evenings were filled with the best cocktails at the bar we’ve had in a very long time! If we are ever back in Berlin, we will not consider any other hotel, but this one!

Wonderful hotel and staff. We had to walk a long distance because the u-bahn was shutdown. They had water and cold towels when we came in. The room was lovely and clean with a great view of the park in front of the hotel. I would highly recommend this hotel and I would come back. Cannot say enough about the staff and how friendly and helpful they were. There are great restaurants near by too. Though the food, drinks and atmosphere in the hotel are excellent also.